Shipping Policy

SHIPPING & DELIVERY POLICY

This Shipping & Delivery Policy is part of our Terms of Service (“Terms”) and should be read alongside our main Terms.

Please carefully review this policy before placing an order. By purchasing from our store, you agree to the shipping and delivery terms below.

WHAT ARE MY SHIPPING & DELIVERY OPTIONS?

We currently offer Free Shipping on all orders.

In some cases, our inventory may be fulfilled from different warehouses or logistics partners to ensure faster dispatch and stable delivery performance. All shipments will be arranged according to the order processing timeline below.

Free Shipping

  • Cost: Free (no shipping fee)
  • Processing time: Orders are typically processed and dispatched within 48 hours (2 business days) after successful payment.
  • Estimated shipping time: 8–14 business days after dispatch (may vary by destination and local carrier conditions).

ORDER CHANGES & CANCELLATIONS

We begin processing orders quickly to ensure timely delivery. If you need to change the shipping address, update order details, or request cancellation, please contact us within 12 hours of placing your order.

Requests submitted after 12 hours may not be accepted, especially if the order has already entered processing or shipment. Once an order has been shipped, it cannot be modified or canceled.

DO YOU DELIVER INTERNATIONALLY?

Yes, we offer worldwide shipping. Free shipping is available for international orders as well.

Please note that international shipments may be subject to customs inspections, local carrier delays, and destination-country rules. If applicable, you are responsible for complying with local laws and for paying any import duties, taxes, or fees required by your country (these charges are not controlled by us).

TRACKING INFORMATION

Once your order is dispatched, we will provide a tracking number (if available for your shipping method). Tracking updates may take 24–72 hours to appear after shipment due to carrier processing.

WHAT HAPPENS IF MY ORDER IS DELAYED?

While we aim to deliver within the estimated timeframe, shipping delays can occasionally occur due to peak seasons, weather, customs clearance, or local carrier issues.

If your delivery is delayed, we will do our best to assist by checking the latest tracking updates and providing guidance on the next steps. Please contact us first so we can help resolve the issue efficiently.

INCORRECT OR INCOMPLETE ADDRESS

Please ensure your shipping address is complete and accurate at checkout. If a package is returned or delayed due to an incorrect or incomplete address provided by the customer, additional reshipping costs may apply.

HOW CAN YOU CONTACT US ABOUT THIS POLICY?

If you have any questions or need help with your order, please contact us by:

📩 Email: contact@chuzhaocamera.com