Return & Refund Policy

Return & Refund Policy

This policy is designed to ensure a fair and transparent transaction for both customers and Chuzhao Camera. By placing an order on our website, you agree to the terms outlined below.

Order Processing & Modifications

  • All orders are processed and dispatched within 12–24 hours after successful payment.
  • If you wish to cancel an order, change the shipping address, or modify order details, you must contact us within 12 hours of placing the order.
  • Requests submitted after 12 hours cannot be guaranteed and may be rejected if the order has already entered processing or shipment.
  • Once an order has been shipped, it cannot be canceled, modified, or intercepted.

Shipping Responsibility

  • Tracking information is provided once the order is shipped.
  • Delays caused by carriers, customs clearance, peak seasons, weather conditions, or other factors beyond our control do not qualify as grounds for chargebacks or disputes.
  • Customers are responsible for ensuring the accuracy of their shipping address at checkout.

Returns & Refunds

1. Defective or Damaged Items

  • If the item arrives defective or damaged, you must contact us within 7 days of delivery and provide clear photo or video evidence.
  • Upon verification, we will provide a return address.
  • Return shipping costs will be covered by us in confirmed quality-related cases.
  • A full refund will be issued after the returned item is received and inspected.

2. Customer-Initiated Returns

  • Returns due to personal reasons (including but not limited to change of mind, incorrect order, or no longer needed) are accepted only if:
  • The item is unused, unaltered, and in original packaging.
  • Return shipping costs are the responsibility of the customer.
  • Customers must contact our support team to obtain authorization and a return address before sending any items back.
  • Refunds will be processed after the returned item is received and verified.

Non-Refundable Situations

Refunds or chargebacks will not be accepted in the following cases:

  • Orders with late cancellation requests (after the 12-hour modification window).
  • Delivery delays caused by logistics carriers, customs, holidays, or force majeure events.
  • Failure to receive the package due to incorrect or incomplete address provided by the customer.
  • Refusal of delivery without prior communication with our support team.

Chargebacks & Payment Disputes

  • We strongly encourage customers to contact our support team first before opening any PayPal or credit card disputes.
  • Unauthorized chargebacks may result in account restrictions and permanent loss of customer support privileges.
  • All dispute claims are reviewed using our shipping records, tracking data, and this policy.

Refund Processing

  • Approved refunds are issued to the original payment method only.
  • Processing time may vary depending on the payment provider.

If you have any questions or concerns, please contact our support team before taking further action. We are committed to resolving issues fairly and efficiently.